Your remit will cover all aspects of the BAU support of Advanced’s Managed Network Services and Corporate services.  This includes LAN, WAN, WiFi & network related Security services.  You will take ownership of Incidents escalated to the team to ensure service restoration and fault fix with within SLA.

• • Provide technical support and engineering services for Advanced Managed Services and Corporate networks in adherence with defined SLAs.
  • Configure, amend, troubleshoot site to site and client-based VPNs.
  • Troubleshoot LAN and WAN incidents
  • Implement planned changes and conduct testing
  • Maintain and improve existing Advanced and client networks in accordance with Advanced design methodologies.
  • Maintain a secure network environment in accordance to ISO27001 standards.
  • Monitor and manage network components to: deliver proactive support to all internal and external clients; enable more effective reactive support; to provide capacity & performance reporting; and to generally enhance network management capabilities and services.

  You will also:

  • Maintain and improve network documentation
  • Implement and test changes outside of customer business hours

  The nature of the role requires mandatory participation in flexible working:

  • Shift rota, providing 24x7 support
  • Be an escalation path for the Service Desk

  Participate in continual improvement processes, modelled around meeting ISO standards:

  • Change control, with peer change review
  • Quality driven; work planned with minimal disruption to users

• Essential skills to be considered for the role:

  • Previous experience of 3+ years in a similar role with a Managed Service provider or large Enterprise Business, supporting UK and EU based customers
  • Excellent spoken English
  • Comprehensive knowledge of network infrastructure, including the ability to analyses and debug layers 1-7.
  • Experience of troubleshooting enterprise LAN’s
  • Experience of troubleshooting enterprise WAN’s
  • Managing Telco’s throughout Incidents
  • Experience with Cisco layer 2 and 3 switches.
  • Experience of firewall and VPN and troubleshooting Cisco ASA firewalls.

   

  Desirable skills on these products/topics:

  • Experience of Dell multi-layer switches and SonicWall products.
  • Experience with Cisco routers.
  • Experience of the following routing protocols: OSPF, BGP, MPLS EIGRP, and OTV.
  • Experience with administering and troubleshooting Cisco Wireless products.
  • Familiarity with network-centric applications such as TACACS, RADIUS, and Syslog would be advantageous, as would experience of 802.1x network authentication.
  • Familiarity with content switching / network load balancing technologies such as F5 or Netscalers.
  • Experience of ITIL
  • Cisco ISE
  • Cisco IDS/IPS (Firepower)
  • Access Point
  • Problem Management/Root Cause Analysis

   

  Education / Qualifications

  Essential:

  • University Degree in a relevant field or equivalent experience
  • Cisco Certified Network Associate (CCNA)

  Desirable:

  • CCNP
  • JNCIA-Junos

• Generous Annual Leave – 20 days, plus public holidays, with the possibility to buy additional days
• Life Insurance – 3x times annual salary
• 65% Internal Mobility – Committed to the development & growth of our people
• Exposure to the latest technologies

We are one the UK’s largest tech companies, and our products sit at the heart of some of the country's best-known businesses. We’ve grown phenomenally quickly with a £275m turnover and 2,800 employees supporting over 25,000 customers. We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed with inclusion and equity at its core.

Find out more about the next steps once you’ve applied here - careers.oneadvanced.com/how-we-hire