Field Senior Account Manager

Job Locations IE
Requisition Post Information* : Posted Date 2 weeks ago(10/3/2023 6:19 AM)
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Role Introduction

Responsible for managing the relationship with the existing key customer accounts in both Northern and Republic of Ireland and securing revenue from these customers. Driving the correct behaviours and activity levels daily to ensure that the overall business revenue targets associated with the existing customer base are achieved.

What You Will Do

  • Manage the relationships with our largest customers, building out the key contacts and relationships, to include C-Suite.
  • The upsell of the wider APM products and services beyond T&A.
  • Support the wider business with targeted opportunity generation for cross sell.
  • To ensure the delivery of Existing Business revenue in line with the financial year target.
  • Responsible for the growth and maintenance of a healthy pipeline at a level that gives adequate coverage for achievement of targets.
  • Build & maintain strong working relationships with all Advanced departments to ensure that the relevant support is available to deal with all customer queries.
  • Work closely with the Advanced internal marketing team to create and jointly manage sales campaigns that are specifically aimed at whitespace in the client base.
  • Deliver an accurate weekly sales forecast.
  • Work with the Sales Manager to identify key opportunities for growth.
  • Negotiation and closing of contract renewals, working closely with the Sales Manager.
  • Build relationships with customer leadership team and work to understand the internal and external factors influencing their business.
  • Position Advanced’s strategy to the customer leadership team.
  • Document daily activity in Salesforce to track performance.
  • Drive to a goal of all customers becoming referenceable.
  • Visit customers face to face regularly.
  • Create a strategic account plan for each customer.
  • Work with Customer Success to resolve any escalations and to ensure value is derived from investment in Advanced.
  • You will be able to demonstrate a sound knowledge of Advanced’s product and service offerings.

What You Will Have

  • Strong and demonstrable experience of building relationships and selling at C Suite-level.
  • Consistent performance of delivering sales and customer satisfaction targets.
  • Experience of successful strategic account planning and contract management.
  • Experience selling business value to Finance and Business stakeholders using ROI and TCO models, rather than competing on features and functions.
  • Existing customer experience in discovery, opportunity creation, planning and closing targeted upsell and cross sell.
  • Objection handling skills.
  • Excellent communication skills.
  • Proven experience of selling cloud software, ideally HR, Payroll and/or Finance.
  • Is empathetic and successful at engaging with all levels in an organisation.
  • A strong focus on building relationships and working within a team-selling environment.
  • Strong discovery skills.
  • Technology awareness; for example, cloud platforms, integration, and analytics.
  • Proven successful self-generation experience.

What We Do For You

  • Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week)
  • Top Achievers Club – Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees
  • 65% Internal Mobility – Committed to the development & growth of our people
  • Advanced Perks At Work – Exclusive employee discounts & benefits portal
  • Charity Fundraising – Proud to be a Patron of The Prince's Trust; every employee is entitled to one day of volunteering each year

Who We Are

We are one the UK’s largest tech companies, and our products sit at the heart of some of the country's best-known businesses. We’ve grown phenomenally quickly with a £275m turnover and 2,800 employees supporting over 25,000 customers. We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed with inclusion and equity at its core.

Find out more about the next steps once you’ve applied here -


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