Credit and Collection Specialist

The Collections Analyst is responsible for managing the accounts receivable portfolio and ensuring the timely collection of outstanding customer invoices. This role involves analysing customer accounts, identifying delinquencies, resolving billing discrepancies, and collaborating with internal and external stakeholders to minimize credit risk and improve cash flow.

• Monitor and manage a portfolio of customer accounts to ensure timely payment.
• Contact customers via phone, email, or mail to follow up on outstanding invoices.
• Analyse account histories and payment patterns to identify and mitigate risk.
• Resolve billing and payment discrepancies by working with internal departments (sales, billing, customer service).
• Recommend accounts for escalation, legal action, or write-offs when necessary.
• Maintain accurate and up-to-date records of all collection activities.
• Support month-end closing and reporting processes.
• Assist in developing and implementing improved collection processes and procedures.
• Maintain strong customer relationships while enforcing payment terms.

#LI-MP1

• Bachelor’s degree in finance and accounting
• 2-4 years of experience in collections, accounts receivable, or credit analysis.
• Strong analytical and problem-solving skills.
• Excellent communication and negotiation abilities.
• Proficiency in Microsoft Excel and ERP systems (e.g., SAP, Oracle, NetSuite).
• Detail-oriented with the ability to work independently and prioritize workload

• Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral. 
• Annual Leave – 20 days of annual leave, plus public holidays 
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7. 
• Personal Growth – We’re committed to enabling your growth personally and professionally through development programmes. 
• Life Insurance - 2x annual salary 
• Personal Accident Insurance - providing cover in the event of serious injury/illness.
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success.

OneAdvanced is one of the UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here