Credit Controller

Job Summary:
The Collections Analyst is responsible for managing the accounts receivable portfolio
and ensuring the timely collection of outstanding customer invoices. This role
involves analysing customer accounts, identifying delinquencies, resolving billing
discrepancies, and collaborating with internal and external stakeholders to minimize
credit risk and improve cash flow.

Key Responsibilities:
 Monitor and manage a portfolio of customer accounts to ensure timely
payment.
 Contact customers via phone, email, or mail to follow up on outstanding
invoices.
 Analyse account histories and payment patterns to identify and mitigate risk.
 Resolve billing and payment discrepancies by working with internal
departments (sales, billing, customer service).
 Recommend accounts for escalation, legal action, or write-offs when
necessary.
 Maintain accurate and up-to-date records of all collection activities.
 Support month-end closing and reporting processes.
 Assist in developing and implementing improved collection processes and
procedures.
 Maintain strong customer relationships while enforcing payment terms.

Required Qualifications:
 Bachelor’s degree in finance and accounting
 2-4 years of experience in collections, accounts receivable, or credit analysis.
 Strong analytical and problem-solving skills.
 Excellent communication and negotiation abilities.
 Proficiency in Microsoft Excel and ERP systems (e.g., SAP, Oracle, NetSuite).
 Detail-oriented with the ability to work independently and prioritize workload

• Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral. 
• Annual Leave – 20 days of annual leave, plus public holidays 
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7.
• Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally
  • Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
  • Online Learning Platform: SkillsHub! - Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth. 
• Life Insurance - 3x annual salary 
• Personal Accident Insurance - providing cover in the event of serious injury/illness.
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success