Renewals Analyst

The Renewal Analyst will be responsible for managing and executing renewal transactions across One Advanced global customer base. This role plays a critical part in securing recurring revenue, supporting customer success, and contributing to our long-term customer relationships. The Renewal Specialist will collaborate closely with Sales, Customer Success, Legal, and Finance to ensure timely and accurate renewals.

• Manage the end-of-the-end renewal process for a portfolio of existing customers, ensuring timely and accurate renewals.
• Understanding of Multi-year agreements and interpretation of the of the terms and conditions relating to renewals.
• Ensure compliance with pricing guidelines, contractual obligations, and approval policies.
• Proactively identify and flag renewal risks or delays to the Team manager.
• Forecast renewal bookings and maintain accurate renewal data in Salesforce and internal reports.
• Understanding of complete Lead to Billing process.
• Collaborate with internal teams (Legal, Finance, Operations and Sales) to resolve issues and remove barriers to closing renewals.
• Support continuous process improvements and system enhancements related to the renewals lifecycle.
• Performing termination and reductions based on SLAs in-line with the internal policies.

#LI-MP1

• Minimum 4 years of experience in SaaS renewals, sales operations or customer success.
• Strong understanding of recurring revenue models, subscription licensing, and quoting tools (CPQ, Salesforce, etc.).
• Excellent communication with the ability to influence customer decision-making
• Detail-oriented and organized; able to manage multiple accounts and deadlines simultaneously.
• Data analysis of the report – Renewals in backlogs, current and in future.
• Proficient in Microsoft Excel and experience with CRM/ERP systems such as Salesforce and NetSuite.
• Proactive, eager learner able to thrive in a fast-paced environment.
• Bachelor’s degree in business, Finance, or work experience.

• Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral. 
• Annual Leave – 20 days of annual leave, plus public holidays 
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7.
• Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally
  • Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
  • Online Learning Platform: SkillsHub! - Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth. 
• Life Insurance - 3x annual salary 
• Personal Accident Insurance - providing cover in the event of serious injury/illness.
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success