Account Director

At OneAdvanced, we deliver software that powers the essential services people rely on every day. Our solutions support organisations across the public and private sectors, helping them operate smarter, faster, and more securely.

We’re looking for a Senior Account Manager to join our high-performing commercial team. This is a key role focused on building trusted, long-term partnerships with strategic customers, driving value from our solutions, and identifying opportunities to grow and deepen relationships across our portfolio.

If you’re commercially astute, customer-focused, and thrive in a consultative sales environment, this is an opportunity to make a real impact within a growing and ambitious organisation.

• Own and manage a portfolio of strategic and enterprise customer accounts, acting as a trusted advisor and primary point of contact

• Develop and execute account plans to drive revenue growth, retention, and expansion across products and services

• Build strong senior-level relationships with customer stakeholders, understanding their objectives, challenges, and long-term strategy

• Identify cross-sell and upsell opportunities, working closely with internal product, delivery, and customer success teams

• Lead commercial negotiations, contract renewals, and pricing discussions to deliver mutually beneficial outcomes

• Accurately forecast pipeline and revenue, maintaining strong CRM discipline and reporting

• Advocate for customers internally, ensuring a high-quality end-to-end experience and long-term customer satisfaction

• Proven experience as a Senior Account Manager, Account Director, or similar role within a B2B or SaaS environment

• A strong track record of managing and growing complex customer accounts

• Excellent stakeholder management skills, with the ability to influence and engage at senior and executive levels

• Commercial acumen with experience in contract negotiation, renewals, and revenue forecasting

• A consultative, customer-first approach with strong problem-solving skills

• Confidence working cross-functionally in a matrix organisation

• Strong communication, organisation, and time-management skills

• OneAdvanced Perks At Work – Exclusive employee discounts & benefits portal
• Charity Fundraising – Proud to be a Patron of The Prince's Trust; every employee is entitled to one day of volunteering each year

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.

We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.

Join us and become part of a team that’s powering the world of work and making a real difference.

Learn more at www.oneadvanced.com