Finance Operations Manager

We’re looking for a proactive, commercially-minded Finance Operations Manager to lead our Credit Control and Query Management function. This is a pivotal role within our Finance Operations team, driving the effectiveness and integrity of the full Order-to-Cash (O2C) process.

You’ll play a key part in improving cash performance, reducing financial leakage, streamlining processes, and enhancing customer experience. If you thrive in a fast-paced environment, are passionate about operational excellence and love driving results through people and process, this is an opportunity to make a real impact.

Credit Management & Cash Collection

• Lead the credit control team to achieve cash and overdue debt targets

• Drive aged debt reduction, maintain weekly Top 50 Debtors reporting, and provide cashflow insights

• Ensure timely allocation, remittances, customer statements, and escalate risks impacting month-end

Query & Dispute Management

• Oversee the query process in ServiceNow, ensuring efficient triage and resolution

• Reduce aged queries, escalate blockers, and maintain strong credit note governance

Billing & Credit Note Prevention

• Partner with Billing and Sales to ensure timely, accurate invoicing

• Address root causes of credit notes, monitor unallocated credits, and minimise accrued revenue

End-to-End O2C Ownership

• Accountable for the full lifecycle from order entry to cash collection

• Remove process bottlenecks and lead continuous improvement across billing, collections, and renewals

Team Leadership

• Coach and develop the Credit Operations Lead and Credit Control team

• Set KPIs, drive performance, and foster a culture of accountability and ownership

Ledger Integrity & Reporting

• Maintain clean, audit-ready ledgers and oversee allocation performance

• Deliver clear reporting on aged debt, cash performance, credit notes, queries, billing backlog, and orders on hold

• 7+ years in Finance Operations or O2C roles

• Proven success driving cash and overdue targets (SaaS/recurring revenue experience desirable)

• Strong leadership and stakeholder management capability

• Deep O2C process and controls knowledge

• Strong analytical skills and attention to detail

• High proficiency in Excel; experience with NetSuite, Salesforce, and ServiceNow

Wellbeing that means something

• 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
• Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
• Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
• 24/7 Employee Assistance Programme for confidential support
• Private medical insurance for everyone, no medical-history exclusions

Financial benefits that have your back

• Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures
• Income protection: up to 75% salary for 5 years if you ever need it

Grow your career with us

• SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
• Access to external training and apprenticeships

Making a Difference 

• MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger

Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:

• ULEV car scheme with 1,000+ models
• Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.

We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.

Join us and become part of a team that’s powering the world of work and making a real difference.

Learn more at www.oneadvanced.com