Credit Manager

Role Introduction:

We are seeking a driven and results-oriented professional to lead our Credit & Collections team. In this crucial role, you will oversee the entire credit lifecycle, from analyzing creditworthiness to recovering outstanding receivables. You will ensure adherence to ethical collection practices while fostering positive relationships with our customers.

Responsibilities:

Credit Analysis & Approval:

• Develop and implement strategies to evaluate customer creditworthiness.
• Analyze financial statements and credit reports to determine credit limits and payment terms.
• Approve or decline credit applications based on established risk management guidelines.

Collections Management:

• Develop and oversee efficient collection processes to maximize recovery rates while adhering to all legal and ethical regulations.
• Lead and coach a team of collections specialists, providing ongoing training and mentorship.
• Develop and implement strategies to manage delinquent accounts, including skip tracing and negotiation techniques.
• Track and monitor collection performance metrics, identifying areas for improvement.

Customer Relationship Management:

• Maintain positive and professional relationships with customers throughout the collection process.
• Foster open communication and work collaboratively with customers to develop mutually agreeable payment solutions.
• Resolve customer disputes and complaints in a timely and efficient

Compliance & Reporting:

• Ensure strict adherence to all federal and state regulations governing debt collection practices (e.g., Fair Debt Collection Practices Act).
• Prepare accurate and timely reports on collection activities and performance metrics.

#LI-MP1

What will you Have:

• Bachelor's degree in Business Administration, Finance, or a related field (preferred).
• Minimum 8+ years of experience in credit and collections management.
• Proven track record of success in exceeding collection targets while maintaining positive customer relationships.
• Strong understanding of credit analysis principles and risk management strategies.
• In-depth knowledge of relevant collection laws and regulations.
• Excellent communication, interpersonal, and negotiation skills.
• The ability to lead, motivate, and coach a team.
• Proficient in Microsoft Office Suite and collections software (a plus).
• Strong analytical and problem-solving skills.
• A detail-oriented individual with a commitment to accuracy and efficiency.

• Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral. 
• Annual Leave – 20 days of annual leave, plus public holidays 
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7.
• Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally
  • Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
  • Online Learning Platform: SkillsHub! - Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth. 
• Life Insurance - 3x annual salary 
• Personal Accident Insurance - providing cover in the event of serious injury/illness.
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.

We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.

Join us and become part of a team that’s powering the world of work and making a real difference.

Learn more at www.oneadvanced.com